TERMS AND CONDITIONS
1. Goods provided by Shop 4 Window Films
and Sureguard Energy Services Limited remain
the property of Shop 4 Window Films and
Sureguard Energy Services Limited until
full payment has been received by us.
2. We reserve the right to substitute products
from our range with another product of equal
or greater value without additional charge
to the customer should the original product
be unavailable.
3. We reserve the right to provide products
of greater size than those shown on our
site without additional charge to the customer
should the original product width be unavailable.
4. When purchasing a Window Film DIY kit
the buyer agrees that the product installation
quality is determined by their own, or their
appointed installer's ability and Sureguard
Energy Services Ltd (the Company) can not
be held responsible for defects or breakages
resulting from poor installation. These
include, but are not limited to, bubbling,
visual impairment, scratches, glass breakage
or cracking, damage to surrounding fixtures
and fittings, paintwork, personal injury
and financial loss.
5. The despatching of product will be within
the delivery timescale as notified upon
successful clearing of the payment details.
The company can not be held responsible
for late deliveries due to unforeseen events
outside the control of the Company.
6. It is the responsibility of the buyer
to ensure that all local planning rules
are complied with before installing any
products. In general the use of window films
and vinyls do not fall under planning laws
however there are some areas where historic/heritage
rules can apply. It is also recommended
that Landlords be advised of the proposed
installation prior to commencement. Again
there are generally no restrictions however
some Landlords may reserve the right to
request removal of any product that changes
the appearance of their building.
7. The Company does not guarantee that
the use of safety/security products will
prevent injury or criminal access. The films
when applied professionally do comply with
the Health & Safety Regulation 14 and
Building Regulations Document N however
self application does not qualify the glass
to these regulations. The film is tested
to BS6206/EN12600 which categorises the
performance of the film and from these tests
it can be concluded that safety /security
film does increase protection against injury
but does not necessarily eliminate injury.
Similarly the performance of safety/security
films can increase the time and effort required
to break through glass but does not prevent
access by determined attackers.
8. When using Window Film on vehicles it
is the law that no tinted film can be applied
to the windscreen (except for a thin sun
visor strip) or the drivers and front passenger
doors. In essence nothing in front of the
B post can be treated with tinted films.
The Company will accept no responsibility
if the Police issue a removal instruction
and/or the Company will not be liable for
any accident, personal injury or fatality
where tinted window film is used on a vehicle.
9. All of our products carry a 12 month
warranty against cracking, discolouration
and delaminating. Please note that the vast
majority of problems found with Window Films
are due to installation error and not product
failure. We recommend that customers follow
our installation instructions accurately
to promote a trouble free product life.
This does not affect your statutory rights.
10. We reserve the right to inspect claims
under the above warranty prior to any settlement
being authorised.
11. By purchasing any product from the
Company the buyer is acknowledging and
accepting
these terms and conditions.
Returns & Exchange Policy
If for any reason you are unhappy with
your purchase, you can return it to us
in its original, unused condition within
14 working days from the date of dispatch.
For refunds that are not the fault of
the company there will be a 20% re-stocking
fee.
For exchanges a 10% re-stocking fee will
be levied.
These fees are because all of our film
is custom cut to order. In addition to
re-stocking fees, the customer is responsible
for the shipping charges (delivery and
return) except for in the case of defective
or damaged product.
We will issue a refund, not later than
14 days after receipt.
No refunds or exchanges will be made if
window film has been cut by the customer,
if the backing has been peeled off the
window film by the customer, or if the
film is in a less-than-perfect condition
to when it left our warehouse. Once any
part has been used we will not accept the
remaining film for return or replacement.
Goods returned must be with a copy invoice
or delivery note (as proof of purchase)
and in the original packaging.
We will offer either a refund or exchange
for the goods purchased once an inspection
of the goods has been made.
A customer can return goods personally.
This is acceptable provided that all the
rules stated above are adhered to.
Please note that refunds processed by
us must be made to the same credit or debit
card as used during purchase. Cash refunds
cannot be given.
If an item is returned for an exchange
and you then decide to return the replacement
for a refund you must send the original
invoice/delivery note back with the item
to which you would like to be refunded.
To arrange to return goods contact enquiries@shop4windowfilms.co.uk
and we will instruct you of the returns
process and refunding procedure.
Please follow the steps below to enable
us to process your refund efficiently:
1. Email us giving the reason for the return.
2. Please include your original order confirmation
email. If you do not have the original
email, please send us a note detailing
the reason for the return which should
include the order date, your name, contact
telephone number & the delivery address.
3. In the case of a faulty product, please
provide a full description of the fault.
4. Wrap the item securely in its original
packaging, then send the package via a
registered-delivery service (so that you
have a proof of delivery) to:
Shop4windowfilms.co.uk - Returns
Sureguard Energy Services Ltd
Sureguard House
3 Genesis Business Park
Sheffield Road
Templebrough
Rotherham
S60 1DX
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